Telecom Software Development

EffectiveSoft is among the leading telecommunications software development companies in the US. When deciding between telecom software vendors, it is critical to select a technology partner who fully understands the needs of modern Communication Service Providers (CSP’s) and their partners. Our custom solutions provide a flexible and modular suite of OSS/BSS services which allow you to focus on customer satisfaction and business growth.

Telecom software development services

We help businesses implement effective communication and control platforms due to our expertise in delivering telecommunication software development across the following areas:

• Design & prototyping
• Development
• Customization
• Integration
• Deployment & testing
• Maintenance & support

OSS/BSS systems development

Our custom telecom software development services cover both OSS and BSS functionality, helping CSP’s maintain network reliability while scaling their business.

Network management

Manage network performance (assurance) in real-time, while monitoring key traffic metrics such as bandwidth/memory utilization and CPU load data. Manage your network’s IP addresses, and ensure security with Role-based access control (RBAC), event reporting, patch management, diagnostic tools, access logs, audit trails, and more.

Asset management

Manage inventory with automatic discovery, network mapping, and remote configuration tools. Multi-vendor devices are supported, as well as custom integrations with your existing OSS software. A centralized repository of assets with full metadata allows for faster audits, while system upgrades benefit from automatic configuration, change and compliance management tools.

Project management

Our telecom project management software integrates with existing tools, providing enhanced UI for better visualization and manipulation, while allowing for remote, secure collaboration. Predictive tools help decision making, while milestones, task scheduling and workflow functionality allow management to stay in control via intuitive dashboards and reporting tools.

Financial management

Draw on our experience in custom telecom billing software development to implement a telecoms billing system that meets your business needs and exceeds the expectations of your customers. Generate, deliver and follow-up on invoices via multiple channels, while your executive team performs revenue, order and expense management using real-time data.

Enterprise and customer/partner relationship management

Telecommunications software development achieves the most powerful results when integrated with a business’s other systems. Customized integrations with enterprise resource planning (ERP), CRM and document management systems allows for streamlined processes and less duplication of information. In turn, this boosts internal efficiency and leads to better satisfied customers.

Data management & predictive analytics

Real-time, accurate data is vital to any successful business decision-making process. Our custom BI software streams data directly to your reporting and analytics software. Security breaches, potentially fraudulent behavior patterns and technical issues allow for proactive management, all while strictly complying with both GDPR and CCPA legislation.

Self-service and corporate

Secure web portals offer efficient, centralized information repositories for customers and employees. Customers can view invoices, and create support tickets, while receiving a more personalized service. Employees may login to an intranet site to access shared drives and virtual working spaces, all integrated with existing corporate applications such as ERP and CRM.

Support centers automation

Support center automation reduces costs, boosts efficiency and increases customer satisfaction. Interactive Voice Response (IVR), Text-to-speech (TTS) and Automatic Speech Recognition (ASR) integration allow for processing large call volumes, freeing support representatives to deal with more complex customer issues. Reporting tools warn management of threshold breaches and exceptions.

SOLUTIONS Value added services

We help clients implement VAS (value added services), as well as optimize business processes and customer experiences via the power of digital transformation.

Telecom application development

Communication service providers and their associated partners often require the development of custom apps to aid remote collaboration between internal teams, as well as to improve and extend the user experience. Our application development experts can tailor such systems to your needs, including mobile, web, desktop and cross-platform telecom apps.

Unified communication software

Integrating a company’s modes of communication allows for better collaboration and communication between teams. This can include integrating chat messages into your mailbox, sharing documents, and making phone calls from a VOIP service. Thanks to our cloud-based software, a Unified Communications service requires no investment in specialized infrastructure.

Cloud and Edge computing

Cloud-based solutions have a pay-per-use model which allows telecom service operators to benefit from economies of scale, introduce new services fast and respond more flexibly to market demand. Edge computing brings processing power closer to the user, saving on bandwidth, reducing latency and achieving greater reliability.

XaaS

Cloud-based “as-a-Service” systems let telecommunication companies use a variety of scalable tools without any need for installation. Platform as a Service (PaaS) provides developers a portal for the creation of apps, while CPaaP provides access to telecom-specific API’s. UC (Unified Communications) as a Service (UCaaS) optimizes communications in a flexible manner.

IoT and Big Data

While the Internet of Things (IoT) facilitates the remote monitoring of base stations, data centers, smart home appliances etc., the more devices that are on a network, the greater the potential for security breaches. The information provided by mobile devices, wearables, etc. produces a mass of Big Data, which can be used to help businesses grow.

IoT and location-based services

The Internet of things (IoT) can also be applied to both remote and moving objects. Telematics systems are often applied to commercial fleet vehicles, collecting data on usage, maintenance requirements and automotive servicing. Telemetry collects data from remote locations and sends the information back to a monitoring station.

AI and predictive analytics

The telecoms industry makes extensive use of Artificial Intelligence (AI). On the customer service side, virtual assistants and chatbots satisfy most queries, while predictive analytics detect fraudulent activity. On the network side, AI is essential for optimization and predictive maintenance, while producing actionable insights to management.

Virtual and augmented reality

Virtual (VR) and Augmented (AR) Reality technology provides more collaborative platforms in the world of business. These technologies also offer intriguing applications for the leisure industry. VR allows users the possibility of virtual travel in their own homes, while AR can enhance experiences such as trips to a shopping mall.

DevOps

The telecommunications industry is quickly embracing the DevOps agile methodology to successfully combine the development and operations functions. The DevOps model can be used in tandem with visualization platforms to perform faster and more agile changes to the network, without significant risks to security, reliability, or performance.